Support: Solution First make sure you are connected to the Internet. Does your web browser work? If you have not changed anything since the last time you checked / sent mail, do not adjust your settings simply close Outlook Express, reopen it and try again later. If this has not resolved your problem you need to check your Outlook Express settings, making sure that the POP3 and SMTP servers are correct, and that your full user name and password are correct. Then test your connection by following this procedure. Click the Start button then RUN type in cmd on (Windows NT/2000/XP) or Command (Windows 95/98/ME). This will open a new command prompt window, with white text on a black screen. Type in the following exactly as it appears. You will not see what you are entering so take it slowly, and if you make a mistake, start again. telnet news.heartoftn.net 110 and then click the Enter key on your keyboard. You will then be connected to the email server. Type in USER followed by your email address e.g. USER johnsm@heartoftn.net and then click the Enter key. You will then get a message +OK Please enter your password, with the PASS command Type in PASS followed by your password e.g. PASS pw12345etc and click the Enter key. If it is correct, you will get an OK Well done message. If you can do this, you have connected to the Mail server and so the problem lies somewhere with Outlook Express. If you can't get in this way either, it could be that your password has somehow become corrupted. Try changing it in Mail Manager on our home page. Try again. If this does not resolve your problem are you running anti virus software or firewalls? If so disable them and try again. If the problem has vanished, configuration of these products could be the problem, particularly if they are set to automatically scan incoming and outgoing email. NOTE: Windows XP has a firewall built into the operating system which you can disable by selecting there too and try again. If this does not resolve the problem try Clicking on Start then Run then type in cmd On the screen which opens, type in netsh int ip reset c:\resetlog.txt If this does not resolve the problem, Call for help. (01/20/08)